What about Microfluo's After-sale service?
MicroFluo provides a service as soon as possible on all products. However, the guarantee depends on the product, the duration as well as the mode of warranty (repair or Exchange) can vary depending on the manufacturer. In order to benefit from the Service, the product must have been subjected to normal use and returned to MicroFluo.
How to get my order in the absence at the time of delivery?
It depends on the chosen mode of transport. In all cases, the delivery guy files a notice of passage if you are not at home at the time of delivery. The notice will give you the time and date of the next pass of the carrier or the address of the nearest package relay.
What to do if the package arrives damaged?
Any anomaly concerning the delivery (damage, product missing compared to the delivery order, damaged parcel, broken... products) will have to be imperatively be reported within 48 hours following receipt by mail.
What are the delivery times?
As a general rule, an order placed and validated before 3 pm Monday to Friday will be processed and shipped within 48 hours. Orders placed during the weekend will be processed the following Monday. Times depend on the delivery method chosen. Thus, rate Classic at the post office, the package will arrive within 24 hours in Belgium, 4 days in France metropolitan and 5 days in Corsica, while with an Express delivery, the parcel will arrive
What payment methods can I use for my purchases?
MicroFluo allows you to pay for your purchases by bank transfer through online secure transaction Worldline or Paypal or your own banktransfer. The bank details of society MicroFluo are visible on the site.
How to get an invoice?
A download is possible by connecting to the MicroFluo account. On the other hand, an invoice is automatically attached to the package when sending.
Is there a discount?
While we already offer among the lowest prices in Belgium, we still grant additional reductions from a certain amount:
-2.5% from €250
-5% from €500
-7.5% from €1000
-10% from €2000
-15% from €3000 (Get also a privilege card giving you a 10% discount for one year on all the products of our partners)
-30% for professional horticulture or retailer.
In addition each month a series of product is in promotion. It is worth noting that items in promotions will not be taken into account in the count of discounts!